FAQ

It is a natural fiber sourced from the soft undercoat of yaks, a species of mountainous cattle that dwells in the harsh climates of the Himalayans. It is known for its luxurious feel and sustainable nature. While it is less widely recognized than cashmere as a luxury fiber, yak wool is known to be just as soft, warmer, and more lightweight and breathable than cashmere.

Undyed yak wool in particular, having avoided a dyeing process, is naturally biodegradable and impeccably soft. Yak wool colors change slightly year to year, but generally comes in three colors: light milk chocolate, dark chocolate, and the rare platinum gray.

Yak wool is a sustainable alternative to cashmere due to the yaks' ability to graze without causing damage to the ecosystem. The traditional way of nomadic yak herding also prevents overgrazing and desertification, one of the biggest issues with raising cashmere goats and sheep.

Our yak wool is sourced directly from communities of traditional nomadic herders in Tibet, Qinghai, and Sichuan. The yaks are hand combed during their natural shedding season, ensuring the utmost care and respect for the animals. 

Learn more about our sustainability practices here.

Dry clean or hand wash with cold water and mild detergent. Gently press down on fabric to remove excess water; do not wring. Lay flat to dry and reshape. Allow it to dry away from direct sunlight or heat sources, which can damage the fibers.

Store folded; avoid hanging as it may stretch over time. Every order ships with a complimentary Camphor wood ball, which helps protect your items from moths and humidity.

Tercette offers FREE shipping on all US orders over $100. Orders are shipped via USPS or UPS Ground.

We charge a $10 flat fee for any order below $100. Expedited 2-day shipping is available for a flat fee of $25.

All orders are typically processed within three business days, excluding holidays and during high volume seasonal periods.

Due to the ongoing postal strike, we are temporarily unable to ship orders to Canada. We apologize for the inconvenience and appreciate your understanding.

Regular times Canadian Shipping details:

Tercette offers $25 USD flat rate shipping on all orders. Orders are shipped via USPS by popular demand. We are currently not collecting duties and taxes at checkout; any duties incurred will be the responsibility of the customer.

All orders are typically processed within three business days, excluding holidays and during high volume seasonal periods.

Tercette offers international shipping for a flat rate of $25. Expedited shipping options will be available at checkout.

Orders are shipped via DHL eCommerce or DHL Express with all duties and taxes collected at checkout. No surprise fees or hidden handling fees.

All orders are typically processed within three business days, excluding holidays and during high volume seasonal periods.

We accept returns within 14 days of the item’s delivery date. Once approved, please ship the item back within 10 days. Items must be returned unused, unwashed, no stains, with all Tercette tags and original packaging intact. If a return does not meet our policy, it will be sent back to you.

Any item marked as Final Sale will not be refundable.

If you wish to exchange a product, please contact us at shop@tercette.com.

US returns are free.

Canada and other international returns/exchanges shipping costs are the customer's responsibility.

Log into your Customer Account here and initiate a return request. Please tell us why you're returning the item - your feedback helps us do better.

You will receive a free shipping label via email once the return is approved.

Log into your Customer Account here and initiate a return request. Please give us details on why you're returning the item - your feedback helps us do better.

International returns/exchanges shipping costs are the customer's responsibility. Returns must be sent to the following:

Tercette - RETURNS
2175 NW Raleigh St Ste 110
Portland, OR 97210
United States

Please allow up to 10 business days for your return to be processed once it reaches our warehouse. 

You will receive a 'Refund Notification' email to that the refund has been issued to your original method of payment. Please note that it can take up to 10 days to credit on your account statement, depending on your card issuer.